Legal
Privacy Policy
Last updated: January 2025
Saumara ("we", "us", "our") is committed to protecting your privacy. This Policy explains how we collect, use, store, and share your personal information when you use our website saumara.com or purchase our products. It is compliant with India's Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
Information We Collect
Information you provide directly
- —Name, email address and phone number when you create an account or place an order
- —Delivery address and billing information
- —Payment information processed securely through Razorpay (we do not store card details)
- —Messages and queries submitted via contact forms
- —Email address if you subscribe to The Ritual Letter
Information collected automatically
- —IP address, browser type and device information
- —Pages visited, time spent and clickstream data
- —Cookies and similar tracking technologies (see Cookie Policy below)
- —Order history and browsing behaviour on our site
How We Use Your Information
- —To process and fulfil your orders, and send you order confirmations and shipping updates
- —To respond to your customer service queries
- —To send The Ritual Letter (if you have subscribed) — you can unsubscribe at any time
- —To personalise your experience and show you relevant products
- —To improve our website, products and services
- —To detect and prevent fraud and security issues
- —To comply with our legal obligations under Indian law
Sharing Your Information
We do not sell, rent or trade your personal information. We share it only with trusted third parties who help us operate our business:
Razorpay
Secure payment processing. Governed by Razorpay's Privacy Policy.
Delhivery / Blue Dart / Ekart
Order fulfilment and last-mile delivery.
Supabase
Secure database hosting for order and account data.
Vercel
Website hosting and infrastructure.
Legal authorities
Where required by Indian law or court order.
Cookie Policy
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device.
Essential cookies
Required for core website functions (cart, checkout, login). Cannot be disabled.
Analytics cookies
Help us understand how visitors use our site so we can improve it.
Marketing cookies
Used to show you relevant ads on third-party platforms. You can opt out.
Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure data storage, and restricted access controls. Payment data is processed by Razorpay and is PCI-DSS compliant — we never store your full card details on our servers. While we take every reasonable precaution, no internet transmission is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Order data is kept for 7 years as required by Indian tax regulations. You may request deletion of your account and associated data by contacting us, subject to our legal obligations.
Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- —Access the personal data we hold about you
- —Correct inaccurate or incomplete data
- —Erase your data (right to be forgotten), subject to legal obligations
- —Withdraw consent at any time for processing based on consent
- —Nominate a person to exercise these rights on your behalf
- —Raise a grievance with our Grievance Officer
To exercise any of these rights, contact our Grievance Officer at privacy@saumara.com. We will respond within 30 days.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on our website. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
Contact & Grievance Officer
For any privacy-related questions or to exercise your rights, contact our Grievance Officer:
Email: privacy@saumara.com
Response time: Within 30 days of receipt